Enghub IT Service Desk Continual Service Improvement Benefits
The model helps our customers to identify existing issues with the IT service they provide and what they need to do to plan ahead for the future. By using a CSI approach businesses can benefit from:
• An improved IT service desk strategy based on users feedback and where the IT market is going in terms of new technologies and how existing technologies will be supported.
• IT Service Desk design which is fully focused on users, the business and the customers it serves.
• Service transition plans which are focused on risk management, knowledge management, change management, service assets, and configuration management. Helping to create a better transition journey from strategy to design to in life operation.
• An IT Service Desk operation which improves the availability of IT services to the business and delivers a great end-user IT experience from the first call to issue resolution.